Writing a message at a desk
Source: Patrick Fore on Unsplash

We read everything that arrives. Whether it is a question about a trip, a place we have missed, or a detail we have got wrong, there is a person at the other end of both addresses below — or of the form at the foot of this page, whichever you prefer.

Telling us we are wrong

Corrections are the most useful mail we get. A correction from someone who knows a place first-hand outranks any data source we hold, and we ask for nothing in return for making one. Substantive corrections are made within a week, and the guide’s “Last verified” date is updated when they are. You do not need to prove anything or explain who you are — just tell us the page and the detail.

What helps most is the page it is on and the specific line that is wrong. If you have something to point at — an official opening-hours page, a closure notice, a local news story — send it and we will get there faster, but we will check either way. If a place has closed, moved, been renamed or rebuilt since we last looked, that is exactly the kind of thing we want to hear about.

Suggesting a place we’ve missed

Tell us and we will look at it the next time we go back through that guide. Two things are worth knowing before you write. A suggestion is a candidate for the same ranking as everything else — it goes in on the strength of the place, not the strength of the ask — and that applies just as much when the place is your own. Nothing on this site can be bought, and nothing is added by request alone. We do not accept guest articles or link placements either, so there is no version of that request we are able to say yes to. Our full method is on our editorial guidelines page.

What we can and cannot send you

  • We can explain a ranking

    If a guide orders a place’s attractions in a way that surprises you, ask about that specific list and we will explain the ordering behind it.

    Tourism boards and chambers of commerce can have the full ordering, including the places that did not make the published list — see our press page.

  • We cannot license our photography

    The photographs in our guides are licensed to us by third parties — Unsplash, Pexels, Pixabay, Wikimedia Commons and openly-licensed Flickr — and credited in each caption.

    We hold no rights to pass on. If you need an image we have used, its caption links to the source and the licence.